Relais Hotel Antico Palazzo Rospigliosi

Very Poor
Traveller Type: Family with Young Children
  : The hotel in general was filthy dirty the bedding the shower that did not work the breakfast room was also filthy very disappointing despite reporting to the front desk nothing was resolved. This is not a 4star hotel no even a one star . We also heard several other guests complain
  : There was nothing to like it was dreadful

Wonderful
Traveller Type: Business Traveler
  : Perfect place , Antico Palazzo. I already recommended this hotel to my friends. Nearby is free garage so no need to worry if you are with your private car. I will come back here again for sure.
  : You could smell the humidity in the room but this is how it is as this is an old Palace.

Pleasant
Traveller Type: Family with Young Children
  : The building, garden terrace etc was very pretty
  : The rooms need renovation. The bathroom was old and the shower really poor. The room was tired and in need of decoration and refresh

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Business Traveler

Good
Traveller Type:
  : Good location
  : Price

Very Good
Traveller Type: Traveling as Couple
  : Good location, wonderful staff, felt safe and secure. Bed, pillows, and towels very comfy. Elevators and some stairs. Breakfast good. Staff recommended great restaurants.
  : In the height of its life it was likely an amazing property, we could see that in many details and infrastructure, however, it could use a bit of care and maintenance to bring it back up in its function and splendor. In our original booked room the air conditioner was not working and we asked for another room with working A/C and the staff were kind to let us change rooms (thankfully there was a room available and the A/C worked better). It was a bonus that the second room was a little bigger than the first as well. Nonetheless, we thoroughly enjoyed our stay and felt cared for by the staff.

Disappointing
Traveller Type: Traveling as Couple
  : The location was very good and close enough to walk to the centre.
  : When we arrived at the hotel the receptionist so very inattentive. This had nothing to do with language barrier or not understanding the culture. I have Italian heritage so get the culture and way of life. The receptionist just came across as very rude and unhelpful. The hotel claims to be four star but I think it is overrated. Yes it has great history with it being a former popes palace but the whole hotel had a very dated feel and could do with being refurbished.When we got to the room it was again dated and the facilities were less than perfect. The kettle in the room didnt work, there was a door missing off the shower cubicle and the rainfall shower didnt work at all. The only shower was hand held and the water pressure was poor. There was brown staining in the toilet bowl. We used the car park, which was free, but were told two different codes by two different staff members. The car park entrance is also accessed by other local residents that access either a food bank or drug rehabilitation centre. The whole area smelled like a urinal and the street was littered with rubbish. The breakfast was included but it was poor. Yes there were cured meats and pastries but the bread rolls were rock hard and hollow. The waitress made very good coffee.The lifts are all over the shop. Some go up one floor and then you have to change lifts. One lift we opened was full of dirty linen. Before Rome we had stayed in Bergamo and Florence and the value and quality was much better. We have now moved onto Sorrento and have paid less for two nights compared to what we paid in Rome. IlWe reported the faults when checking out to another receptionist and he just shrugged his shoulders. Not a hint of an apology. I would avoid this hotel.

Pleasant
Traveller Type: Traveling as Couple
  : Location, charm
  : Dust was thick on the carpet and light cords.

Disappointing
Traveller Type: Traveling as Couple
  : it was close to everywhere !For European standard size the shower was goodsize
  : the room was extremely small!! you could hardly walk around the room.. There were no tissue or Kleenex other than paper toilet. The place was super cramped