Colosseo Studio Suite

Very Poor
Traveller Type: Solo Traveler
  : Nothing
  : Everything. When I went to pick up my key for my apartment, I was told there was an issue, and I would be put up at another hotel. No prior notification given. The TV and fridge didn't work, no curtains on one window face main street, no handles on bathroom door and the shower constantly dripped. Booking.com should not allow these people to still advertise as the original accommodation is closed. Very unhappy.

Very Good
Traveller Type: Business Traveler

Very Poor
Traveller Type: Solo Traveler
  : It had a good location.
  : I didnt have a window, therefore the room smelled dusty.The check-in was difficult,as it was at another location.The advertisement of the suite is not proper.Please dont choose this hotel!

Very Poor
Traveller Type: Business Traveler
  : The WiFi was good in both locations, neither of which was the place that I reserved - see below for what happened. The second location (Residenza Monti) was spacious with air conditioning, so that good. But, as you will see, it is not where I reserved. (continued from below) I came home in evening and the shower head was not repaired! I called Hotel Valle and they said that they had no record of my request to fix the shower head. Outrageous. I attach a photo of the problem for proof. Hotel Valle offered to send someone to fix the shower head the next day, but I was leaving that morning, so too late and again I had to clean myself using a trickle of water and the bidet when I really wanted a shower. Finally, to check out Residenza Monti, you are supposed to leave the key, but you need the key to open the external gate, so I had to prop open the external gate (not good security) and then go back upstairs to leave the key in the room. I am completely dissatisfied with the experience, and I never even stayed at Colosseo Studio Suite. I wonder if there was a "bait and switch scheme" going on here.
  : I arrived at Colosseo Studio Suite and no one was there. I rang bells by the door, but no answer. I had no communication contact on my booking.com reservation, so I called the number that I found online. Whoever answered seemed annoyed that I called and referred me to call Hotel Valle (Via Cavour, 134). I called the Valle and they told me that I had to go to Valle first to check in to Colosseo. I was very annoyed at this, as I had already walked 2 km because the metro at Termini was closed and it was already late in the evening. I asked how was I supposed to know to go to Hotel Valle to check in to Colosseo and the person I spoke to said that it was communicated to me. FALSE. There was no such communication via booking.com. So, I walked to Hotel Valle and I explained the situation, and the front desk told me that I could not stay at Colosseo but rather I had to stay Valle. As it was very late and I was exhausted, I did not argue much but the front desk seemed annoyed at my complaint but it is outrageous that I could not stay where I booked. There was only one elevator and the wait was always 5 minutes. My room smelled as musty as a cheese cellar somehow mixed with disinfectant and it had no desk and the bed was hard. But, I was tired and went to bed. The next morning I asked the front desk to leave to go to my reservation at Colosseo Studio Suite but the front desk told me that it was unavailable - unacceptable! Instead, they offered to switch me to another property, Residenza Monti (Via dei Serpenti 15). So, I accepted the offer. So, yet more time wasted walking to yet another location. But, okay, the Monti seemed better than Valle: it smelled normal, had a kitchen with table, comfortable bed and air conditioning (no air conditioning at Hotel Valle). I had to call to get the WiFi password. But, the shower head was broken! I called to complain, they said that they would send someone to fix it. But, I needed a shower, so I somehow I cleaned myself. (see above)